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Welcome! We are glad that you stopped by. If you have any questions that are not answered on this information page, please call 800-867-2643 or email us at info@touchoforanges.com. We are happy to help you!

Table of Contents:

We use the safest and most secure ordering system available
Guaranteed Satisfaction
Need to change your order?
Restrictions on Free Shipping
Shipping to AK, HI, APO, PO Boxes
International Shipments
Expedited Shipping
Order Confirmation
Shipment Confirmation and Tracking
Estimated Delivery Time
Payment Options
When will you charge my card?
What will I see on my statement?
Shipping Hazardous Materials
Privacy Policy
Save $ by Subscribing
Delivery in time for Christmas?

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We use the safest and most secure ordering system available

Are you looking for the picture of a lock or a key to indicate that this site is secure? If you don't see it, don't worry! You WILL find it on our checkout page. To prove it, view a product and then click the 'Buy' button. You'll see that the page where we ask you to enter your secure information is indeed protected to the max!

Protecting your sensitive data (Name, Address, Phone, Credit Card Number) is our highest priority. Therefore, our shopping cart and checkout pages use the absolute safest ordering system available today: 128-bit Secure Sockets Layer (SSL) technology with security certification.

SSL is the same security system used by major retailers, banks, brokerages, and governments to protect ultra-secret information. There is no record of ANYONE EVER cracking this system and stealing credit card numbers or any other sensitive information.

Your information is encrypted as it travels across the Internet, it is stored in encrypted format while awaiting processing, and it is deleted as soon as possible after the transaction is completed. We sincerely believe that this method is the absolute safest way to handle your sensitive data, even safer than phoning or faxing your order.

Not yet convinced? No problem! We offer you the option of placing your order online, then using the telephone to communicate your credit card number. We care!

To view our policy regarding your personal privacy, click here.

We guarantee your satisfaction

All Touch of Oranges products are covered by a 100% money-back guarantee for 30 days from date of purchase. Some items are covered up to 1 year. Please call or email if you are unsatisfied with your order for any reason.
Need to change your order?

If you are anywhere other than the checkout screens, just click the Shopping Cart button and follow the instructions for changing or removing items from your cart. From within the checkout screens, click the 'Cancel' button at the bottom of the page.
Restrictions on Free Shipping

Orders over $60 include FREE Ground Shipping to street addresses within Continental USA. Parcels under 10 lbs destined for residential delivery will usually arrive via US Postal Service. For faster delivery or for shipping charges to Alaska, Hawaii, or international destinations, email info@touchoforanges.com or call 800-867-2643.

If during package transit, you request package to be routed to another shipping address, different than on the original order, there will be an additional $5.00 charge. We do not offer payment via COD.

Shipping to Alaska, Hawaii

We ship these orders via US Postal Service Priority Mail. Additional shipping charges apply. Go ahead and place your order online, we will not ship until we have contacted you and obtained your approval for the grand total.
International Shipping

There is a $50 (plus shipping) minimum order for International shipments. We ship these orders via US Postal Service. Additional shipping charges may apply. Go ahead and place your order online, we will not ship until we have contacted you and obtained your approval for any additional charges.
Expedited Shipping

For faster delivery, choose 'Air 3-5 days' as your shipping method. We normally ship Tuesday and Thursday, excluding major Holidays. You must order before 9:30am PST for expedited delivery. Additional shipping charges apply. Go ahead and place your order, we will not ship until we have contacted you and obtained your approval for the grand total.

If during package transit, you request your package to be routed to a shipping address other than the address on the original order, there will be an additional $5.00 charge to cover carrier costs.

We can't guarantee delivery by a specific date, especially if you are requesting something like 3-day delivery to Australia!

Call 800-867-2643 if you have questions about expedited delivery.

Order Confirmation

To receive a copy of your order by email, enter a valid email address in the 'Email me a copy of my order' box in the checkout screen. Remember, we will NEVER sell or share your email with anyone, and we will NEVER send you promotional information unless you check the box that gives us your consent to do so! You can also call us after you have submitted your order.
Shipment Confirmation and Tracking

At checkout, enter a valid email address in the 'Email me a copy of my order' box and we will provide shipment and tracking information by email whenever possible. You can always call 800-867-2643 to obtain tracking information.
Estimating Delivery Time

Shipments of under 10 pounds destined for residental, rural, PO Box, APO and FPO will be usually be delivered via US Postal Service 'Smart Post'. All others will normally be delivered via FedEx.

We normally ship Tuesday and Thursday, excluding major Holidays. Unless you choose otherwise, orders are shipped Ground Service and usual delivery times are: West Coast 3-6 days, Midwest 5-9 days, and East Coast 7-12 days.

Of course, everything changes in December. To get exact information about estimated December deliveries, click here.

If you are sending a gift and you KNOW your gift is going to be late, click here to find out about our 'Late Gift Alibi' Service.

Alibi Service for Procrastinators

If your gift is going to be late, let us take the blame! Just use the “Comments” section of our order form to specify, "I need an alibi". We will then include the following note with your gift:

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Dear Sir or Madam,

We are sorry but a malfunction in our shipping system delayed the delivery of your package. Please accept our apologies if the package did not arrive in time for a special occasion.

Respectfully,

Touch of Oranges.
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There is no charge for this service.

Payment Options

We accept Visa, MasterCard, American Express, Discover, Checks, Money Orders and PayPal . If you pay by check or money order, send your payment to: Touch of Oranges P.O. Box 2210 Cottonwood, CA 96022, and make sure to include your order number and phone number! We do not offer COD payments.
When will you charge my card?

Our policy is to charge your card the day your order ships.
What will I see on my credit card statement?

The charge will be labelled 'IIVUS Marketing', the parent company of TouchOfOranges.com, BringItOnCleaner.com, and ProTectShieldSealant.com.
Shipping Hazardous Materials

Because of chemical components Restor-A-Finish and Citrus Shield paste wax can only be shipped Ground Service. Ground Service does not deliver to P.O. Boxes, APO’s, Alaska, Hawaii, or Internationally. For International shipments, we would be happy to ship the item Ground Service to a 'Freight Forwarder' within the Continental United States. You would use the 'Freight Forwarder' to forward the International shipment to you.
Save Money by Subscribing to our Newsletter

To save 10%-15% or more on your next order, subscribe to the Touch Of Oranges Monthly Newsletter. Click here for more information.

Delivery in time for Christmas?

If you KNOW your gift is going to be late, click here to find out about our 'Late Gift Alibi' Service.

In the Continental US, to ensure delivery before the 25th of December, use the following guidelines:
  • Gift Certificates (delivered by email) will arrive in time as long as you order by the 23rd.
  • If today's date is before Dec 16, all delivery methods will arrive in time.
  • If today is Dec 17 or later, select "Air" delivery to ensure delivery before December 25. You may also want to consider giving one of our electronic Gift Certificates, which are delivered via email within 24 hours of placing your order.
  • If today is Dec 25, your order will NOT arrive in time. You may wish to consider purchasing this item for yourself.


Still have questions? Call 1-800-867-2643!



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We are committed to YOUR satisfaction. Contact us any time: info@TouchOfOranges.com or call 1-800-867-2643.
If you need information about any of the following, click the topic:

We use the safest and most secure ordering system available
Guaranteed Satisfaction
Need to change your order?
Resstrictions on Free Shipping
Shipping to AK, HI, APO, PO Boxes
International Shipments (There is a $50 minimum, plus shipping, for International orders)
Next-day, 2-day or 3-day Shipping
Order Confirmation
Shipment Confirmation and Tracking
Estimated Delivery Time
Payment Options
Shipping Hazardous Materials
Privacy Policy

To receive coupons for 10-15% on your next purchase, plus other time and money-saving info 12 times per year, subscribe to our electronic mailing list. Click Click here for more information.
Please tell a friend about Touch of Oranges! Click here, and send the email to someone you know. All referrals are entered into a drawing for free merchandise!
To check out our schedule of upcoming shows, click here.
Can't find it? Try our Cleaning Links and Other Interesting Links page.
We are hiring sales reps for home shows and fairs and the like. If you are interested in travel and earning commission on gross sales, call Vicki at 800-867-2643.
Touch of Oranges
P.O. Box 2210 Cottonwood, CA 96022

Customer Service: 1-800-867-2643
Email: info@TouchOfOranges.com
Fax: 530-347-0348

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